Crucial Conversations, Tools for Talking when Stakes are High. Authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. McGraw Hill. 244 pages.
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
Sales tax included in price. Shipping available.
Academy students can save shipping fees by choosing to pickup items at the campus bookstore or delivered to their classroom. Please enter your class number for campus pickup or delivery.